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The OCC (Operation Control Center) Level regulates information provided by all the concessionary toll plazas, making it possible to consult and reach information about them. Besides regulating automatic (current account) payment.

WAN STRUCTURE

The System is developed with a WAN Network structure, which allows intuitive and easy access to a wide range of applications and information.

It provides consolidated on-line periodic toll information concerning collection and transit statistics, information regarding the systems involved in customer service, administration of the sub-system of scales and radar control, and dynamic access to information captured by traffic-counters and weather-detecting instruments (temperature, humidity, atmospheric pressure, etc.), providing the concession's users with access to various highway information services via Internet or WAP cellular phones.

CUSTOMER SERVICES

The customer service module records the calls received, making it possible to listen to those corresponding to data registered for that call. Each call can be traced, calls made to the user in reply to his original call are also registered, and a questionnaire is filled out according to the type of occurrence.

RADIO CONTROL

The Radio Attention System provides information regarding the work of vehicles dedicated to customer service. For this, data of the occurrences produced is registered through radio communications. With the information received, the location of all the vehicles and occurrences on a map of the concession can be determined on the vehicle monitoring screen.

The information obtained through the System of Radio Attention may be utilized to obtain customer service and accident statistics.

MANAGEMENT REPORTS

The Management Reports are produced by each module of the TCP-Toll System giving the possibility to obtain internal reports on the transit volume per direction, on passage-control of exempt vehicles, on the volume of vehicles by category, and accident reports divided according to place and road conditions. Thus, reports are produced for the commission of road concessions.